Fitting Policy

This Fitting & Installation Policy applies to all installation, fitting, and on-site works carried out by Media Rooms Ltd (“we”, “us”, “our”) at customer premises.

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By accepting a quotation, booking an installation, or allowing works to commence, you agree to the terms set out in this policy.

Prior to the installation date, the customer must ensure:

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• Clear and safe access to the installation area

• Walls, ceilings, and surfaces are suitable for installation

• Any required electrical, structural, or building works have been completed unless agreed otherwise in writing

• Accurate information has been provided regarding wall construction (e.g. stud, solid brick, plasterboard), cabling routes, and concealed services

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We are not responsible for delays or additional costs caused by incomplete or inaccurate pre-installation information.

Unless explicitly agreed in writing:

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• We are not responsible for electrical works beyond basic connection of supplied equipment

• We do not carry out structural alterations

• Any third-party electricians, builders, or decorators remain the responsibility of the customer

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If additional work is required on-site and falls outside the agreed scope, this may result in:

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• Additional charges

• Rescheduling of the installation

We use industry-standard methods and fixings appropriate to the information provided and visible site conditions.

By authorising installation, the customer acknowledges that:

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• Drilling, fixings, and cable routing may cause minor cosmetic impact

• We are not responsible for pre-existing defects or hidden weaknesses in walls or surfaces

• We cannot be held liable for failure of fixings caused by unsuitable or concealed wall conditions

While reasonable care is taken, we cannot guarantee detection of all concealed services (including pipes, cables, or structural elements).

The customer confirms that:

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• They are not aware of any concealed hazards in the installation area

• They accept responsibility for any undisclosed or unknown services

Upon completion:

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• The installation will be demonstrated where practical

• The customer (or their representative) should inspect the work

• Any concerns must be raised immediately or within 48 hours of completion

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Once the installation is signed off or accepted, it is deemed complete.

Call-backs may be chargeable where issues arise due to:

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• Customer-requested changes

• Third-party interference

• Network, internet, or device changes not supplied by us

• Power issues or building changes after installation

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Any additional visits will be quoted separately.

Where customers supply their own equipment:

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• We cannot guarantee compatibility or performance

• No warranty is provided on customer-supplied items

• Fault diagnosis relating to third-party equipment may be chargeable

We warrant our installation workmanship for 12 months from the installation date.

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This warranty does not cover:

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• Manufacturer defects (covered by manufacturer warranty)

• Accidental damage

• Misuse or unauthorised modifications

• Environmental issues (e.g. damp, heat, movement of building fabric)

We reserve the right to refuse or suspend work if:

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• The site is unsafe

• Adequate access or working conditions are not provided

• Health & safety risks are identified

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In such cases, additional charges or rescheduling fees may apply.

Installations cancelled or rescheduled with less than 48 hours’ notice may be subject to a call-out or rebooking fee.

To the fullest extent permitted by law, Media Rooms Ltd shall not be liable for:

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• Indirect or consequential losses

• Damage arising from undisclosed site conditions

• Losses caused by third-party works or customer interference

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Nothing in this policy limits liability for death or personal injury caused by negligence.

This policy is governed by the laws of England and Wales.

If you have any questions regarding this policy, please contact:

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Media Rooms Ltd
📧 info@media-rooms.co.uk
📞 0161 300 7257